Solutions stage
Lunch
In person
LeadersGoldDiscovery

How AI + ServiceNow powers UNJSPF for 250K+ beneficiaries

  • Date
    7 July 2026
    Timeframe
    12:30 - 13:30 CEST
    Duration
    1 hours
    • Days
      Hours
      Min
      Sec

    The United Nations Joint Staff Pension Fund (UNJSPF) serves over 250,000 beneficiaries across more than 30 UN agencies worldwide, requiring a CRM platform capable of supporting complex, global-scale operations.

    This session explores how AI and ServiceNow CRM came together through NPSM an AI-native platform built on ServiceNow- to deliver a modern, secure, and scalable digital experience for UNJSPF. The implementation enabled unified workflows, intelligent automation, enhanced visibility, and improved user experience, while providing the flexibility required to manage operations across diverse global stakeholders.

    Beyond the technical rollout, this session will highlight the deep understanding of both the ServiceNow ecosystem and the unique operational challenges faced by UN agencies, insights that shaped a solution built for scale, security, and long-term reliability.

    Attendees will gain practical insights into how AI-native platforms like NPSM help nonprofits and humanitarian organizations transition from fragmented systems to unified, intelligent operations- enabling them to focus resources on mission delivery rather than managing technology complexity.

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