We know that public servants want to embrace tools that make their difficult jobs easier and allow them to serve citizens better. But where AI is concerned, it’s difficult to know where to begin. It can feel like the technology is speeding ahead, and news headlines are dominated by everything that can go wrong and the outcomes that worry us.
In this free introductory course, you’ll discover that you don’t need to be a tech expert to understand how AI impacts you and your work. You’ll learn that AI is not as scary or even as ‘intelligent’ as you first thought, and – as you start exploring potential solutions to old problems – you’ll build the confidence to share what you have learned with your colleagues along the way.
By the end of this course, you will be able to:
- Define what AI is, what it can and can’t do and why this matters
- Recognise the main benefits and risks of AI in a public sector context
- Identify ways to harness AI for the good of public servants and the public
- Discuss how public servants can use AI tools responsibly
