Claudia Ximena Bustamante

Claudia Ximena Bustamante

Claudia Ximena Bustamante has a distinguished career in public policy with significant experience in the telecommunications and technology sectors, spanning over two decades. She currently serves as the Executive Director of CRC and Communications Commissioner for the period 2024-2028. In these roles, she devises and executes strategies to foster ICT competition dynamics in the country, protect users’ rights, promote regulatory innovation tools, and manage stakeholder relationships.

She has also held various leadership positions within CRC, including Head of Innovation and Prospective, Head of Government Affairs, and Head of Research and Development. In these roles, she led strategic regulatory initiatives such as regulatory sandbox, crowdsourcing, QoS, net neutrality, code of practice for infrastructure deployment, interconnection, and studies related to OTT platforms, digital economy, and emergent technologies. She established alliances with academic institutions to improve regulation awareness and develop research in technical and regulatory topics.

Claudia has represented CRC in high-level meetings of organizations such as ITU, ICANN-GAC, GSMA and IGF. She has served as President of REGULATEL (Iberoamerican Forum of Regulators) and Vice President of Policy and Regulation for OAS CITEL-PCCI. Additionally, she has been a negotiator in international trade agreements in collaboration with Colombia’s Trade and Industry Ministry for Japan and the Pacific Alliance.

She is also a lecturer at Universidad Externado de Colombia in master’s level programs, covering subjects such as public policy, ICT regulation, digital economy, and innovation. Passionate about the roles of girls and women in the ICT sector, she is a Girls in STEM advocate form Technovation and a member of the Women in Tech, Colombia chapter.

She holds an Executive MBA from IE Business School (Spain), a B.Sc. in Electronics Engineering from Pontificia Universidad Javeriana, and has completed studies in Commercial Management at Universidad de la Sabana, Colombia.

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  • Organization
    Comisión de Regulación de Comunicaciones (CRC), Colombia
  • Profession
    Executive Director
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