United Nations Office at Vienna (UNOV) / United Nations Office on Drugs and Crime (UNODC)


UNOV manages and implements the United Nations programme on the peaceful uses of outer space and provides common services, such as conference services, information services, security and safety services, procurement services and general support services, for the organizations located at the Vienna International Centre.


For two decades, the United Nations Office on Drugs and Crime (UNODC) has been helping make the world safer from drugs, organized crime, corruption and terrorism. We are committed to achieving health, security and justice for all by tackling these threats and promoting peace and sustainable well-being as deterrents to them.

Description of Activities on AI

Project 1: Internal Client Management Chatbot

Leveraging AI to deliver useful information to clients on internal services through a chatbot. Chatbot uses scaled questions to deliver information or refer clients to the best internal contact person.

Project 2: New Tech Speaker Series

Responding to the Secretary-General’s call to all staff to “be humble and continue to learn” related to New Technologies, the UNOV/UNODC Innovation Team together with internal counterparts launched a speaker series focused on promoting awareness of AI (Machine Learning)

Project 3: Use of real-time information analysis and dark web as related to UNODC areas

Utilizing public and dark web information sources and content analysis through a real-time information tool to analyze emerging trends in UNODC emerging areas to support programme delivery and support to Member States.

Project 4: Within UNODC mandate areas, how AI can support government as a whole approach in different supply chain contexts

Leveraging new technologies (AI and blockchain) to support governments in improving supply chain efficiency and transparency.

Challenges and Opportunities


Two main challenges for UNOV/UNODC in terms of activities on artificial intelligence include availability of allocated staff and dedicated financial resources to support and scale initiatives.


UNOV/UNODC is a global leader in the fight against illicit drugs, organized crime and terrorism and directly assists Member States in these areas.

Related Sustainable Development Goals (SDGs)

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